Refund policy

Oud Lazawal Return and Refund Policy

We take pride in the quality and presentation of every Oud Lazawal product.

Damaged or Defective Items
If your order arrives damaged, leaking, or defective, please contact us within 48 hours of delivery and send clear photographs or a video. After verification, we may arrange a replacement or an appropriate refund.

Opened or Used Products
For hygiene and quality reasons, we cannot accept returns or exchanges for perfume bottles that have been opened or used, unless the product is defective or damaged on delivery.

Unopened Products
Please contact us before returning any unopened product. A return will only be accepted after our confirmation and must be in its original packaging and condition.

Cash on Delivery Orders
For Cash on Delivery orders, any approved refund will be arranged after the returned product is received and inspected. Refund timing and method will be confirmed with the customer.

For assistance, contact us at wajidkhanofficial94@gmail.com or WhatsApp +974 31248440